Santa Ana Vacation Packages

Nice view

My experience fell well short of what I expect from a five-star hotel. While some staff were genuinely lovely, service was inconsistent, slow, and often required repeated follow-up. More seriously, I left my AirPods Pro in my room while hiking Machu Picchu, and they were gone when I returned. Find My showed them outside the hotel, and to their credit, staff accompanied me to try to locate them. Police became involved, and I ultimately spent close to four hours over two days searching and filing a police report — a significant amount of a three-night stay. What disappointed me most was management's response. Guest relations repeatedly told me management would do something, but at checkout, I was told nothing would be done because there was no concrete proof the AirPods were taken from the hotel. The response felt entirely dismissive. A handwritten note, or small gesture would have shown empathy. Problems happen; five-star service is defined by how they are handled. Inkaterra's service was nowhere near the standard I've experienced at St. Regis or Palacio del Inka in Cusco. Machu Picchu was magical; unfortunately, my experience with Inkaterra was not.

Great place to stay. Beautifully decorated, comfortable room, great breakfast.

We had an absolutely wonderful stay at this hotel. From the moment we arrived until the day we left, everything exceeded our expectations. A special thank you to Nelson, the concierge, who went above and beyond to make our stay truly memorable. His kindness, professionalism, and attention to detail were exceptional. We would also like to thank to the bartender and everyone that have make the warm hospitality, friendly service, and genuine care made us feel incredibly welcome. The hotel itself is beautiful, the atmosphere is relaxing, and the service is truly world-class. We couldn’t have asked for a better experience and will cherish the memories from our stay. We highly recommend this hotel and look forward to returning in the future!